Terms of Service

Last updated October 22, 2026

Who can use Cleanee

Cleanee is only for production staff and crew on tour. We may close accounts that aren't.

Plans and billing

• The Crew Plan is $99 per month, billed to your card or Apple Pay when you subscribe and then every month on the same date until you cancel. It covers up to 2 bags in any 7 days plus dry cleaner runs in every tour city. The dry cleaner's own bill is not included.
• Pay Per Wash is $35 per pickup, charged when you book it.
• Dry cleaners' own charges for items we take to them are not included unless we tell you otherwise when you book.
• You can pause the Crew Plan during a tour break (no charges while paused) or cancel any time in Settings. Canceling stops renewal; service continues until the paid month ends. Partial months aren't refunded.
• You can cancel a pickup until your bag is picked up. Pay Per Wash pickups canceled in time are refunded in full.

Front desk return

Clean laundry is returned to your hotel's front desk daily. Please pick it up promptly.

Care of your items

Tell us about delicate or special items in your order notes. If something is lost or damaged while in our care, email us within 7 days and we'll work with you to make it right.

Changes

If prices or these terms change, we'll tell you in the app before the change applies to you.

Contact

Email prater10@icloud.com.