CleaneeSupport
Questions about a pickup, your plan, a charge or your account? Email us and we'll get back to you, usually the same day.
Common questions
Where do I get my clothes back?
At the hotel front desk. The app tells you when your bag is there.
How do I cancel my plan?
Open Cleanee, go to Settings, and tap Cancel plan. The Crew Plan keeps working until the end of the month you've paid for.
Can I cancel a pickup?
Yes, until we pick up your bag. On Pay Per Wash the $35 is refunded.
How do I delete my account?
Settings → Delete account. This cancels billing and erases your profile and order history.